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Earthquake claimants gets online service

The Earthquake Commission (ECQ) has introduced a new online claims system, just in time for homeowners affected by last weekend’s Kapiti Coast quake.

Deputy Chief Executive, Readiness and Recovery at ECQ, Renée Walker said so far 18 homeowners had lodged a claim for damage after the magnitude 5.4 earthquake.

“About half of the claims so far have come via an online lodgement form, a key enhancement to the EQC claims management system,” Ms Walker said.

“The latest enhancement, which provides the EQC event response teams with real-time information and reports, came online last week, so homeowners affected by the Kāpiti quake are the first residents to benefit from the new improvements.”

She said her team had been working hard over the last year to improve the organisation’s systems to speed up the claims process and improve the experience for customers.

“We are focused on being better prepared for the next big event, based on all the lessons we have learned since the Canterbury earthquakes,” Ms Walker said.

“By automating parts of the claims process, our settlement teams will be freed up from administrative tasks to focus on the customer and support them through the claims process.”

Ms Walker said she was encouraging any homeowners whose properties were damaged by the latest earthquake to contact EQC about lodging a claim.

She said homeowners now have up to two years following a disaster event to notify the ECQ of damage.